Exchange & Return Policy

First: Custom-Made Items (Tailored to Client Measurements)

• All items are tailored according to the client’s requested measurements.

• Therefore, exchanges or returns are not allowed once the order has been processed based on the approved measurements.

• Exchange, return, or alteration is only allowed if the item arrives with an error.

The following are considered errors:

• Fabric defects.

• Stains on the item.

• Incorrect measurements (error made by the store).

Note:
Loose threads are not considered a manufacturing defect and can be carefully trimmed with scissors.

• The client must notify us within 48 hours of receiving the order.

• After this period, we will not be able to accept any exchange, return, or alteration request.

• If the client chooses alteration or exchange, a refund cannot be requested afterward.

Second: Free Size Items

• Exchange or return is allowed within 24 hours of receiving the order.

• The item must be in its original condition and unused.

• After the specified period, we will not accept any return requests.